How long will it take to clean my carpet?
On average, it will take approximately 15-30 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how dirty the carpet is and any necessary spot removal treatments.

Won’t water ruin my carpet?
Modern carpet technology is basically water resistant, and approximately 95% of the limited amount of water used in our cleaning process is removed by an industrial-strength vacuum.

How can I maintain my new carpet warranty?
There are three key things to do to maintain your new carpet warranty:

1. Vacuum frequently

2. Clean spills promptly

3. Have periodic professional carpet cleanings

How long do I have to wait after cleaning to let my children or pets on the carpet?
The carpet may be walked on with clean feet or shoes immediately after cleaning; however, we recommend limiting activity on the carpet to this foot traffic until it is completely dry.

How long will it take for my carpet to dry?
Factors like carpet material and type, and the relative humidity in your home affect the drying time. In general, turning on your air conditioning or heating system (depending on the time of year) will help speed the process. While it typically takes between 2 and 8 hours for the carpet to dry, you can walk on it as soon as we are finished (just remember to remove street shoes first)

Does Carpet Protector really work?
Absolutely, Carpet protector is an outstanding product that Mr. Steam professionals recommend highly. In fact, most new carpet has protector on it - applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet,
frequent vacuuming, etc.

I've heard that carpeting re-soils more quickly after it has been cleaned. Is this true?
This is true if hire the "cheap guys". They're cheap because they have to save time and money. So they have to use the cheapest cleaning solutions and the cheapest equipment. Most won't provide the proper training for their technicians.
If detergent is left in the carpet, accelerated re-soiling will occur. We use the most thorough method of cleaning that rinses after the pre-spray process. This method removes deep down soil and leaves no detergent to accelerate the re-soiling process.

Will the cleaning agents used harm my children or pets?
Our basic cleaning solution is very similar to laundry detergent. While it is both family- and environmentally-friendly, it is always a good idea to limit contact between the recently cleaned carpet and your children or pets.

Do I need to move my furniture before the crew arrives?
Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. For liability reasons, items we cannot move: China cabinets, full bookcases, entertainment and electronic systems of any size, pianos, sofa beds, or other extremely heavy belongings.

Do I have to be home while my carpet is being cleaned?
It is not necessary that you be home while your carpet is cleaned because our technicians are thoroughly trained professionals you can trust. In order to provide the best possible service, we do recommend that someone is home before we begin cleaning to discuss any specific needs or areas of concern regarding the care of your carpet.

Can I have both my area rug and the carpet that it sits on cleaned at the same time?
Yes. However, the area rug cannot dry over the wet carpet. The area rug must be taken to another area (such as dry carpet or clean concrete) to dry.

What should I do if the stains that were cleaned reappear?
Although most stains that are removed from carpet do not reappear, deep stains in carpet backing may wick to the surface after cleaning. If this happens, contact Mr. Steam Carpet cleaning and we will resolve the problem.

Do you clean Berber carpet?
Absolutely, Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies that are not as thorough as we are have a lot of problems with Berber carpet because they leave soil behind that "wicks" back to the service.

How do you guarantee customer satisfaction?
If you are not completely satisfied, contact us within 30 days from the date of service and we will make the best attempt to resolve your issues.
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the areas in question. In the end, we’re not satisfied until you are.

I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets' fibers. The higher the traffic in a given area, the more often the carpet will need cleaning.

* Please note the Mr. Steam uses only environmentally friendly non toxic chemicals.

Frequently Asked Questions Air Duct Cleaning

Why should I clean my air ducts?
Studies have shown that indoor air can be 2 to 5 times MORE polluted than outside air. Most disposable filters remove about 10% of these pollutants allowing 90% to enter the air system, even during the construction of a new home. The pollutants contain dust, pollen, mold spores, animal dander and much more. These materials collect in the furnace, air conditioner and duct surfaces, just as they do on the furniture and floor surfaces. The furniture and floor are cleaned regularly but the duct surfaces are hidden from view and can only be reached by specialized duct cleaning equipment. These pollutants can migrate out into the room again, or become a food source for mold and bacteria, which can thrive in this dark comfortable environment from high humidity or moisture from the air conditioner or humidifiers. Biological growth can release mold spores or toxins into the air system.

How do I know that my air ducts need to be cleaned?
There are a number of key indicators that will tell you if this is a service you should consider.
Smokers in the house?
Have pets?
Have “dust trails” or discoloring coming out of your registers?
Constantly dusting furniture?
Does anyone in your family suffer from allergies, asthma, headaches, sinus or nasal congestion?
Do you have young or elderly family members that tend to be more susceptible to respiratory illness?
Have a furnace that uses a standard disposable filter?
Does it seem like there is not enough airflow coming from your registers?
Has it been two years or longer since your system has been cleaned?
If you answered yes to any of these questions, then it may be time for you to consider having your air duct system professionally cleaned!

How can mold grow in a duct system and what problems can it cause?
Mold spores require a stable temperature, a food source and moisture to live and reproduce. Dust and dirt that go through the filter are a good food source. The furnace/air conditioner is designed to maintain a comfortable temperature, and moisture is available from humid conditions in the environment, the humidifier in the furnace or the cooling coils in an air conditioner. Live molds can release spores that will trigger allergic or asthmatic reactions, sometimes severe, in about 10% of the population. Mold both living and dead can produce toxins that may cause short term allergic reactions. Long term exposures to low levels of some mold toxins can result in permanent chemical sensitivity to common compounds in the environment.

Are there any health benefits to having this service performed?
Dust, mold, fungi and bacteria have been shown to collect in the ventilation system. These contaminants are widely believed to be potentially harmful to your health, possibly irritating or triggering certain allergies. The removal of these contaminants from your air duct system should be viewed as one step in improving the overall quality of air in your home.

Will having my air ducts cleaned reduce my energy bills?
Research by the U.S. EPA has demonstrated that Air Ducts system cleaning may allow systems to run more efficiently by removing debris from sensitive mechanical components. Clean, efficient systems are less likely to break down, have a longer life span, and generally operate more effectively than dirty systems.

How frequently should I have my air ducts cleaned?
Once an air system is thoroughly cleaned, it should remain clean for 3 to 7 years if properly maintained and a proper filter is installed. A standard disposable filter only stops about 10% of the airborne contaminates, allowing 90% of the dust in the room to flow back into the air system. To maintain protection against biological growth, an EPA registered biocide should be applied every 6 to 12 months by a qualified Duct Cleaning Professional.

How long does it typically take to clean an average ventilation system?
On average, it takes approximately 2 to 4 hours to clean a ventilation system with a single air-handling unit. This time can vary based on the size of the ventilation system, the number of air-handling units in your home, the number of vents and the condition of the system.

* Please note the Mr. Steam uses only environmentally friendly non toxic chemicals.